FAQ

1.Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

2.What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password

3.What if I typed the wrong email address?

Please contact us(support@vivibell.com) so we can change your email address. We can change your email address, name, and address but we cannot change your order.

4.How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.